Why Clients Choose Us
What Clients Want & Why is it Important
We believe it’s all about serving the client first and foremost. Our purpose is to serve the client collaboratively since we believe it’s all about you. We serve the client by listening and executing their game plan for best results. By putting our clients first with a “Client’s First” commitment allows us to best achieve concierge “first class” service. This boutique service commitment is the chief cornerstone of our relationship.
Our dedicated team stands ready to deliver your goals through a connected “trust partnership” that serves your “best interest”.
Our goal is to educate, enlighten and empower our clients for greater success.
We do this through an open interactive exchange, dialogue, and collaborative thinking to build an advanced Reinsurance Program for maximum protection at the least cost.
We call this the UPAAT Approach as described below.
Putting You First
The 5 Key Elements - UPAAT
Understand
UNDERSTAND MY BUSINESS:
Clients expect us to learn and to know their business and industry, they expect us to become better able to identify risk issues over time. Additionally, clients clearly look to us to ask probing and insightful questions to reveal and uncover their wants and issues of concern.
Partner
FORM A PARTNERSHIP WITH ME:
We're expected to treat clients as carefully as we treat our prospects, we're expected to work closely with the client to accomplish mutual objectives. But clients want more than that. They want us to “have their back” and to continuously improve the impact of that partnership by adapting to each other's changing needs and wants. They want National Risk Advisors (NRA) to build even higher levels of trust and candor. This is what a “trusted partner and advisor” does.
Advise
GIVE GOOD ADVICE:
Clients expect us to provide excellent, cost-effective brokering services and to harness our market knowledge and clout for their benefit on a consistent basis. At the same time, clients again and again want us to listen first, and then to offer them advice and counsel to protect their interest. As their advisor and advocate, they want us to develop innovative, relevant and meaningful solutions for them and to continually adjust this counsel over time to be current and keep pace with their changing needs and risk.
Attention
PAY ATTENTION TO THE DAY-TO-DAY:
Today's clients expect us to respond promptly and professionally to their needs and to have a real sense of urgency. They expect us to deliver relevant, accurate, and timely products. They expect us to keep them well informed of pertinent market developments. Additionally, what clients want is that we anticipate and advise them of not only what's needed but that we know why it's needed. In other words, recommend solutions and explain why it’s needed in order to justify a risk selection with the right results.
Teamwork
OFFER A TEAM OF QUALITY PEOPLE:
Clients expect a strong relationship with their service team and to be their advocate and advisor to the reinsurance marketplace. They expect us to possess solid skills and to daily demonstrate a deep commitment to them. Beyond that, clients want NRA to serve them through a team of quality people with a high degree of integrity, commitment and timeliness. A team that brings together the needed resources and expertise to offer current ideas, approaches and financial solutions.
Commitment To Serving – Putting Clients First
Our purpose is to serve the client first and foremost since we believe it’s all about you. Thus, our core aim is
to “Put You First” with the client being the chief cornerstone of our relationship and dedicated team standing
with you to achieve your goals through a “trust partnership”. Our goal is to educate, enlighten and empower our clients for greater success. We do this through an open interaction exchange and collaborative thinking to build an advanced Reinsurance Program for maximum protection at least cost.
This commitment as your trusted advisor was built over three (3) decades of reinsurance service and dedicated commitment. We add value and protect our clients’ assets and earnings by focusing on unique risk solutions to a client’s problems at a competitive price.
We believe that you, like most clients, seek real financial solutions by linking risk and reinsurance to buffer your operations and budget against high-cost medical events. By educating you on the fine print, nuances and intent of reinsurance you are better able to avoid costly problems and mistakes. Actuarial assessment plays a foundational role to identify the most optimum risk points for maximum reinsurance coverage and commensurate risk protection and savings to your budget.
As your trusted reinsurance partner, we go beyond traditional solutions and offerings of reinsurance by applying our extensive expertise, built since 1984, to your particular risk situation and needs. Thus, you receive a Reinsurance Program that is tailored just right for you since one size does not fit all.
What You Will Find in NRA
Our Commitment & Dedicated Services: We believe you will find within NRA the needed key essential elements to propel your firm forward by delivering results while protecting your assets and earnings as follows:
• Know-how, Experience & Expertise
• Seeing It From the Client’s Eyes
• Actuarial Input and Advice
• Attention To Detail, Overly Attentive and Creative Responsiveness
• Actuarial Analytics and Risk Stratification To Pinpoint Needed Risk and Financial Solutions
• Ability to Identify Key Loss Drivers
• Decision Points Based on Net Cost Analysis
• Proper Risk Planning & Advice
• Breadth and Repertoire of Services Needed & In Depth Resources
• Quality Thinking & Timeliness
• Commitment & Diligent Effort
• Market Relationships and Clout
• Performance and Execution Goals of Your Expectations
• Inventive Thinking
• Cost/Value Sheet
• Net Cost Sheet
• Know what to do and how to do it
• Ability to Contain and Reduce Your High Cost Claims
• Receive the Resources and Support for Optimum Medical Management Services to Your Members
• Assess Your Risk and Provide Economic Solutions to your Identified Exposure
• Provide Actuarial/Analytics to Manage Your Reinsurance Program
• Give You Access to the Total Reinsurance Marketplace
• Provide the Most Comprehensive and Competitive Reinsurance Program Possible
• Remain Accountable Stewards of Your Reinsurance Program
How We Will Serve You As Our Client
In Serving You First and Foremost Our Goal is to ….
• Listen – Hear you the way you want to be heard
• Serve you – you are our Top Priority
• Put You Interest First – Client Centric
• Be a Resource for you – educate and inform
• Always have your back – we will do nothing to hurt you
• Be Accountable Stewards of your Trust
• Contribute to your Profits, Earnings and Goals
• Easy to work with
• Prompt & Professional
• Possess an understanding of the industry and client’s business
• Capable of Delivering Results
• How we serve — Listen to educate, enlighten and empower clients as a Trusted Partner
• Seek first to understand on a proactive and forward thinking basis
• Goal – to make the client money or save the client money
• Serve Clients First – Client First Approach
• Full Circle of Advice
• Act as client’s Ambassador, Advocate, Advisor
• Help You Be Successful in the Management and Performance of your MSO/IPA or Healthcare firm
• Avoid Any Complications or Lack of Coverage – Close the Loops & Gaps
• Ensure the Proper Rate Credits for Your Risk and that You are Entitled to
• Initiate Med Management Programs to Reduce and Contain High Dollar Claims
• Receive the Most Competitive and Comprehensive Policy in the Marketplace
Client Results & Performance
Innovative Thinking and Performance Results:
• Captive use with additional profits inuring to clients employing different drop-down deductibles
• Improvement on your rate to minimum of 20%
• Savings due to tranche layer using optimal attachment point
• Additional Funding Options and Shared Risk Models
• Dividend with Good Loss Experience
We also believe that excellence is never an accident. It is always the result of high intention, sincere effort, and intelligent execution by dedicated professionals committed to the client. Excellence represents the wise choice of many alternatives and factors, but it is choice, not chance, that ultimately determines your goals, results and destiny.
Our Promise …. is to work with and serve your firm well by eliminating the risk “uh-ohs and what ifs” while always having your back and best interest at heart.
We Become Your Tour Guide
Like a tour guide we can point out the hidden and unobvious dangers and then plan a course of action to deal with risk problems in advance and consistent with your corporate priorities. Since reinsurance is both an art and a science, our focus is to best assist our clients in identifying, learning and managing their risk that already exists to reduce risk, minimize pitfalls and perils, pursue stable and competitive reinsurers, and to deliver profitable and beneficial results. We are committed to executing your goals and objectives in a doable, creative, pro-active and cost-efficient manner.
Part of our responsibility, as your trusted advisor, is to translate your risk goals into a uniform and cohesive Reinsurance Program so you can make better decisions by being your lens to help you see both the “big picture” and the granular level with all its moving parts. This brings the results picture into sharper focus and clearer understanding of your coverage and its greater impact to your bottom-line.
There will always be dangers in risk since it presents itself in various forms and sometimes comes when least expected to negatively impact operations and your budget. But we believe that when properly identified and managed correctly you can get ahead of risk and reduce its impact and negative consequences. Our singular focus is to either help you save money or make you money. We accomplish this by being your tour guide to see risk in a new light and help you see with new eyes to better manage, mitigate and control risk for greater profits.
While you can never eliminate or prevent risk problems, whether great or small, you can prepare and plan to minimize their financial consequences and turmoil created to your operations. Reinsurance and the above strategies act as a good financial shock absorber to take the sting out of unexpected and unforeseen high cost medical claims.
At NRA we want to partner with you as your trusted risk advisor to make your success more likely and smooth out any bumps and potholes along the journey from many unknown and hidden risks in the healthcare world.
We’re here to help you make the most of every opportunity
Pillars of Results
We cannot live better than in seeking to become better.
Socrates